Returns & Exchanges

At Marble Slab Creamery, we strive to provide the freshest hand-mixed ice cream experience; however, due to the perishable nature of our products, we do not accept returns once a purchase is completed. If you are unsatisfied with your order, please contact your local creamery or our support team immediately to discuss a replacement or store credit.

Return Process

• 1.
  Notify the Store

  For immediate quality concerns regarding in-store or pickup orders, please notify the store manager at the time of service or within one hour of receipt.

• 2.
  Provide Proof of Purchase

  Retain your original receipt and take a photo of the product in question to help our team verify the quality issue and expedite your request.

• 3.
  Contact Customer Support

  For online orders or delivery issues, submit a request through our official website contact form including your order number and the specific details of your concern.

• 4.
  Resolution Review

  Our team will review your claim and may offer a complimentary replacement item, a digital gift card, or a refund depending on the specific circumstances of the order.